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Medical Ethics and Critical Management Strategies to Improve Patient Care &
5th International Conference on Medical Ethics, Healthcare Systems & Global Business Issues at Sea
Call for papers: To submit papers, and for questions regarding the conference, please contact Conference Program Chair Professor Ashish Chandra (Chandra@UHCL.edu)
7-Night Best of Japan Cruise Round-trip from Beijing (Tianjin), China
June 23 - 30, 2019
Onboard Quantum of the Seas, one of the 10 Biggest Cruise Ships in the World! This cruise ship has features never before seen at sea like robot bartenders, a sky diving simulator, the North Star, and the amazing Two70 Lounge.
Up to 14 AMA PRA Category 1 Credit(s)™
or 14 Contact Hours for Nurses
Also approved for Psychology and Dental CE Credits PLUS up to 8 hour "academic presentation conference"
Conference Registration: (All registrations are non-refundable).
Physicians, Psychologists , Psychiatrists, Physician Assistants, Nurses, Nurse Practitioners, Medical Management Team, Faculty Professionals seeking 14 CE credits / CE contact hours
$895.00
Faculty / Corporate Members (Non- CE earning) may also attend CE sessions, but will not receive credit.
$295.00
Students (non-CE earning)
$195.00
No registration fee will be charged for guests not participating in course social events.
All Registration and CE fees payable at time of booking and are non-refundable . Conference registration is required to gain access to negotiated rooms blocked and activities.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Target Audience
Physicians, Psychologists ,Psychiatrists, American Psychological Association, Chiropractors, Dentists, Pharmacist, Physician Assistants, Nurses, Nurse Practitioners, Medical Management Team, Hospital Administrators, Nursing Home Administrators, Faculty & Students from Healthcare and Business Fields
Program Purpose / Objectives
Program Itinerary
Date
Time
Activity
June 1 - June 23, 2019
Pre-Conference
Continuing Education Self-Study (6 Hours)
June 24, 2019
7:30 am - 9:30 am 8:00 am - 5:00 pm 6:00 pm - 7:00 pm
Registration Desk Open Academic Conference Paper Presentations COCKTAIL RECEPTION - For registered delegates and guests
June 28, 2019
7:30 am - 9:30 am 8:00 am - 11:00 am 1:00 pm - 6:00 pm
Registration Desk Open CE Presentations (3 hours) CE Presentations (5 hours)
NOTE: Select high quality conference papers may be invited for submission to journals affiliated with the conference: Hospital Topics, Health Care Manager, International Journal of Pharmaceutical and Healthcare Marketing.
CE sessions ‐ Friday, June 28, 2019 (8 hours-In-Class)
(An additional 6 hours of pre-CE lectures will be covered as a 'Flip-classroom' /correspondence course. Assignments given prior to face-to-face lectures will be discussed in class on June 28, 2019) .
"Applying Marketing Research Techniques to Improve Patient Care"
The "Value of Marketing Research Techniques in Improving Patient Care"
(6 hours - Pre-class activity sent to delegates at least a 2-weeks prior to face-to-face session)
The basics of a patient satisfaction survey
The 5W&H of understanding the patient and associated environmental issues
The role of patient (and caregiver) satisfaction surveys
Situations requiring quick survey research-valuing internal versus external surveyors
Survey research design, organizing, overseeing, reporting, and understanding
Types of data collection techniques
Inclusion and exclusion criteria
Writing good survey questions-a critical look at a variety of different questions
Understanding the report and determining strategies for patient care improvement
Ethical issues pertaining to patient/caregiver satisfaction surveys
"Ethical Issues Pertaining to Patient Confidentiality & Consent; AND, Human Resources Management Issues that can Impact Patient Care"
Recap of the above topic and discussions of ASSIGNMENTS (1 hour)
ETHICAL ISSUES - 1: Patient confidentiality and consent (2 hours)
Potential compromising situations where patient confidentially can unintentionally be breached:
In healthcare institutions/setting
By health and non-health personnel
In other social settings
EXAMPLES and INTERACTIVE CASES
Differentiation between types of consent AND assessing consent issues for and about different clients- minors, adults, and elderly
CASE STUDIES and ROLE PLAYING exercise
ETHICAL ISSUES - 2: Gatekeepers for ethical integrity (1 hour)
Conflict of interest
Whistle-blower
Impaired healthcare provider
Discrimination
Workplace
Patient
CASE STUDY and DISCUSSION
EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE (1 hour)
Impact of inter-personnel conflict on patient care
Correlation between conflict situations and organizational complexity
Factors that trigger conflict
Conflict between different types of personnel:
Physician-physician
Physician-nurse
Nurse-nurse
Department-department
Professional disparagement and its impact on patients and care delivery
CASE STUDY, ROLE PLAYING exercise, and DISCUSSION
PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from: (1 hour)
Healthcare personnel perspective
Patient Perspective
Family/Guardian/Caregiver Perspective
CASE STUDY and DISCUSSION
MANAGING COMMUNICATION
Ethical dimensions of appropriate communication by medical office staff
Value, Issues, and Challenges
Types of communication
Non-verbal communication
Impact on patient/caregiver and their subsequent relationships with health professions
Cautions & Precautions
CASE STUDY, Role playing excursion, and DISCUSSION
ETHICAL ISSUES - 3: MANAGING TECHNOLOGICAL IMPACT ON PATIENT CARE (1 hour)
Ethical Challenges due to Increasing interference of technology in patient care and patient data maintenance
Cell phones - unauthorized photography and texting
Personal computers/tablet PCs - researching and postings
CASE STUDY and DISCUSSION related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
The 5-W&H of patient data access
Situations of unauthorized patient data access
CASE STUDY and DISCUSSION
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Faculty
Call for papers To submit papers,please e-mail Ashish Chandra
The conference will have Continuing Education sessions as well as Academic Paper Presentation sessions. Select papers from the conference presentations may be invited for review and considered in the journals that the conference has relationships with:
Hospital topics (the oldest journal in Health Care Administration field ), Health Care Manager (HCM), International Journal of Pharmaceutical and Healthcare Marketing (IJPHM).
All conference attendees are encouraged to submit papers / abstracts for presentation in the "Academic Conference Presentation" part of the conference.
All conference registrants are invited to attend and participate in both the Academic and Continuing Education portions of the conference.
Course Director: Ashish Chandra, MBA, PHD Professor of Healthcare Administration, College of Business
University of Houston - Clear Lake, Houston, Texas, USA
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.
Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.
Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few.
Accreditation
Accreditation: Continuing Education, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Designation: Continuing Education, Inc. designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™.
Each physician should claim only the credit commensurate with the extent of their participation in the activity.
Continuing Education, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea or ANCC of any commercial products displayed or used with an activity.
Nurse Practitioners can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed aanpcert.org/ptistore/control/recert/ce_opps. Pharmacology credits are identified on individual activities.
Physician Assistants: AAPA accepts certificates of participation for educational activities certified for
AMA PRA Category 1 Credit™ from organizations accredited by ACCME.
Accreditation: Continuing Education, Inc. is approved by the American Psychological Association to sponsor continuing education for psychologists. Continuing Education, Inc. maintains responsibility for this program and its content.
Designation: As an organization approved by the American Psychological Association, Continuing Education, Inc. is offering this activity for a maximum of 14 hours of continuing education credit.
Full attendance is required; no partial credit will be given for partial attendance.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE
PORT OF CALL
ARRIVE
DEPART
Sun Jun 23
Beijing (Tianjin), China
-
5:00 pm
Mon Jun 24
*At Sea - Cruising
-
-
Tue Jun 25
Fukuoka, Japan
10:00 am
7:00 pm
Wed Jun 26
Sakaiminato, Japan
8:00 am
7:00 pm
Thu Jun 27
Kyoto (Maizuru), Japan
7:00 am
7:00 pm
Fri Jun 28
*At Sea - Cruising
-
-
Sat Jun 29
*At Sea - Cruising
-
-
Sun Jun 30
Beijing (Tianjin), China
7:00 am
-
*Tentative course schedule, actual class times may differ.
Ports of Call
Beijing (Tianjin), China - Tianjin's old city retains some of the architecture and flavors from its days as a foreign concession port. A gateway to Beijing, the fast-modernizing metropolis is also home to historic temples and forts and a famous antiques market.
Fukuoka, Japan - Fukuoka City is the main port of access from Korea into Japan by sea and is regarded by many as the cultural hub of Japan.
With some wonderful art and crafts museums to visit and some great food on offer it is worth using as a base point to explore the area.
Kyoto (Maizuru), Japan - Japan's past and traditions are well preserved in the former imperial capital. Your cultural exploration can include temples and shrines, elegant and peaceful gardens, palaces and museum. Bring an appetite to enjoy the city's famous cuisine.
Sakaiminato, Japan - The center of Japan's fishing industry, Sakaiminato is renowned for excellent seafood and is the home of manga-comic artist Shigeru Mizuki. From here you can also visit the castle town of Matsue and the important shrine of Izumo Taisha.
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Quantum of the Seas
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Cruise Pricing
Prices below are for the full cruise including meals and evening entertainment
STATEROOM DETAILS
PRICING PER PERSON
Superior Grand Suite (SG) - Bedroom area with two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, and separate dressing area with entrance to bathroom. Full bathroom with tub, two sinks and second entrance that opens to living room. Living room with sofa that converts to double bed, entertainment center, and writing desk. Wrap around private balcony with seating area and private dining. Sleeps up to 4. (351 sq. ft., balcony 259 sq. ft.)
Junior Suite (J3) -All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone.
J4 - Junior Suite Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Sitting area with sofa that converts to double bed. Private balcony. Semi-private vestibule can be used to connect adjacent Studio Interior Stateroom and Ocean View Balcony Stateroom. Sleeps up to 4. Stateroom: 267 sq. ft. Balcony: 81 sq. ft.
$2,065.50 Port charges, taxes, fees and gratuities included.
Ocean View with Balcony (2D) - Two twin beds that convert to Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, full bathroom and private balcony. Stateroom: 198 sq. ft., balcony 55 sq. ft.
$1,383.50 Port charges, taxes, fees and gratuities included.
Ocean View with Balcony (5D) Quad - Two twin beds that convert to Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, full bathroom and private balcony. (198 sq. ft., balcony 55 sq. ft.)
$1,435.50 1st & 2nd person
$865.50 3rd & 4th person
Port charges, taxes , fees and gratuities included.
Ocean View with Balcony (6D) - Two twin beds that convert to Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, full bathroom and private balcony. Stateroom: 198 sq. ft., balcony 55 sq. ft.
$1,383.50 Port charges, taxes, fees and gratuities included.
Ocean View (1N) Quad - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, full bathroom, plus sitting area with sofa, window seat and lounge chair.
Stateroom:182 sq. ft.
$1,315.50 1st & 2nd person
$715.50 3rd & 4th person
Port charges, taxes , fees and gratuities included.
Ocean View (2N) - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, full bathroom, plus sitting area with sofa, window seat and lounge chair.
Stateroom:182 sq. ft.
$1,245.50 Port charges, taxes, fees and gratuities included.
Interior with Virtual Balcony (3U) Quad - Interior Stateroom with a Virtual Balcony,
a high-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, and full bathroom. Staterrom: 166 sq. ft.
$1,265.50 1st & 2nd person
$715.50 3rd & 4th person
Port charges, taxes, fees and gratuities included.
Interior with Virtual Balcony (4U) - Interior Stateroom with a Virtual Balcony,
a high-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, and full bathroom. Stateroom: 166 sq. ft.
$1,195.50 Port charges, taxes, fees and gratuities included.
Interior with Virtual Balcony (2U) - Interior Stateroom with a Virtual Balcony,
a high-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, and full bathroom. Stateroom: 166 sq. ft.
$1,195.50 Port charges, taxes , fees and gratuities included.
Prices are Per Person, based on double occupancy and include port charges, taxes , fees and gratuities. Prices are subject to change.
Deposit $250 Plus conference/course registration fee (per person).
Important Note: Not all staterooms within each category have the same furniture configuration and/or facilities. Appropriate symbols within the rooms on the deck plans describe differences from the stateroom descriptions . All information is subject to change.
Cancellation Policies vary by cruise line, destination and sailing date. Please check with one of our cruise consultant for policies applicable to this cruise.
PRICING SUBJECT TO CHANGE: Although subject to change at any time, the listed prices are generally available up to about 90 days before sailing; at that time they convert to typically higher, market rates.
CANCELLATION PENALTY POLICY WILL APPLY: Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please review the policy applicable to this cruise with our staff. We strongly recommend Travel Insurance to cover the unexpected.
FUEL SUPPLEMENT: Cruiselines may implement a fuel surcharge depending on the price of crude oil.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Line cancellation policies are strictly enforced. For that reason, we urge all of our travelers to carefully consider whether travel insurance is a good value for them.
Certainly, if you have reason to think that "something might come up" that might force you to cancel, travel insurance is worth the cost of the premium. Examples we've seen in the past include ill or frail family members and changes in employment causing relocation.
If travel insurance is the right choice for you, we recommend TravelSafe. To visit their site and explore your options click here or on the link above. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer.
Upon arrival meet local representative who will transfer your group to the HOTEL: Beijing Capital Hotel
June 22 - Day 2: Beijing (B, L, D) Great Wall
Today, experience a highlight of your trip, as you visit the renowned Great Wall. On the way, if traffic allows, stop to photograph the iconic "Bird's Nest" - the Beijing National Stadium-host too many spectacular events of the 2008 Summer Olympics. Then, arrive at the amazing Great Wall and walk along its ramparts as emperors once did. This evening, sample one of the famous dishes of the imperial family-the Beijing Duck at a local restaurant .
June 23 - Day 3: Beijing-Pier (B)
Today your group will transfer from your hotel to the pier to board your cruise ship
3 Day Pre Cruise Beijing Tour June 20 - 23, 2019
June 20 - Day 1: Arrive Beijing
Upon arrival meet local representative who will transfer your group to the HOTEL: Beijing Capital Hotel l
June 21 - Day 2: Beijing (B) Forbidden City & Summer Palace
Today's full day tour visits, the Imperial Palace in the Forbidden City featuring the living quarters, museum and the jewelry sections. The entire complex covers 74 hectares (183 acres) and consists of over 8,000 rooms. The exhibition halls and vaults hold some one million treasures at one of the most important museums in all of China. Following group will the exquisite Summer Palace declared a UNESCO World Heritage Site in 1998 .
June 22 - Day 3: 3 Beijing (B, L, D) Great Wall
Today, experience a highlight of your trip, as you visit the renowned Great Wall. On the way, if traffic allows, stop to photograph the iconic "Bird's Nest" - the Beijing National Stadium-host too many spectacular events of the 2008 Summer Olympics. Then, arrive at the amazing Great Wall and walk along its ramparts as emperors once did. This evening, sample one of the famous dishes of the imperial family-the Beijing Duck at a local restaurant.
June 23 - Day 4: Beijing-Pier (B)
Today your group will transfer from your hotel to the pier to board your cruise ship .
Not Included in the land cost:
China Individual Visa fee - $240.00 per person, subject to change without notice. Non-refundable once Visa is issued. (Visa processing fee may increase)
The Chinese Consulate now require the China application form to be type written instead of handwritten. For updated China Visa Application form - please visit www.pacificdelighttours.com/visa.pdf
Please note that our pricing for the initial arrival and final departure transfers are based on one way cost (one time), one bus and guide to & from airport-hotel-airport transfers. We can arrange for private transfer with guide each way at additional cost if you are arriving or departing with the group.
Tours:
Due to occasional flight delays, weather conditions or other unforeseen situations, it may not be possible to include some sightseeing tours as scheduled. Cultural and acrobatic shows and other performance may not be available during holidays and seasonal recess in China.
Tips to National Guide, local guides, drivers, ground and hotel porters are not included. This is on passenger's own expenses.
Course Director: Ashish Chandra, MBA, PHD
Accreditation: Continuing Education, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Continuing Education, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
Accreditation: Continuing Education, Inc. is approved by the American Psychological Association to sponsor continuing education for psychologists. Continuing Education, Inc. maintains responsibility for this program and its content.
Superior Grand Suite (SG) - Bedroom area with two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, and separate dressing area with entrance to bathroom. Full bathroom with tub, two sinks and second entrance that opens to living room. Living room with sofa that converts to double bed, entertainment center, and writing desk. Wrap around private balcony with seating area and private dining. Sleeps up to 4. (351 sq. ft., balcony 259 sq. ft.)
Junior Suite (J3) -All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone.
J4 - Junior Suite Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Sitting area with sofa that converts to double bed. Private balcony. Semi-private vestibule can be used to connect adjacent Studio Interior Stateroom and Ocean View Balcony Stateroom. Sleeps up to 4. 
Ocean View with Balcony (2D) - Two twin beds that convert to Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, full bathroom and private balcony. 
Ocean View (1N) Quad - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, full bathroom, plus sitting area with sofa, window seat and lounge chair.
Interior with Virtual Balcony (3U) Quad - Interior Stateroom with a Virtual Balcony,
a high-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, and full bathroom. 
