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Negotiating and Mediating Health Care Disputes

Event Photo
Jun
14
Jun 14 - Jun 25 - Copenhagen
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Negotiating and Mediating Healthcare Disputes &
Topics in Cardiology for Primary Care Providers

11-Night Ultimate Scandinavia-Russia
from Copenhagen, Denmark to Stockholm, Sweden
June 14 - 25, 2017

Royal Caribbean's Romantic Serenade of the Seas
Royal Caribbean's Serenade of the Seas

14 AMA PRA Category 1 Credit(s)™
14 Contact Hours

Course Fees:
$895 for Physicians, Attorneys, Psychologists, Doctors of Pharmacy & Dentists
$695 for Physician Assistants, Nurse Practitioners
$495 Nurses & Others
BIAS FREE CME - No Commercial Support was provided for this CME activity.

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Target Audience
Physicians, Attorneys, Nurses, Physician Assistants, Nurse Practitioners, Psychologists
Program Purpose / Objectives
The purpose of this CME activity is to identify and discuss successful methods for mediating and negotiating disputes arising from the delivery of healthcare.
Topics:
  1. Women and heart disease
  2. Hypertension
  3. Diabetes and Lipids
  4. Atrial fibrillation
  5. Heart failure
  6. Stress testing
  7. Smoking cessation
  8. Introduction to Health Care Conflicts
  9. Methods of Dispute Resolution in Healthcare
  10. Negotiating Strategies
  11. Basic mediation techniques
  12. Mediation of Provider Patient Complaints
  13. Mediation of Medical Ethics Complaints
  14. Mediation and Negotiation Strategies to Resolve Other Conflicts
Preliminary Objectives for Activity:
At the conclusion of this CME activity, participants should be able to:

  1. Descriube different types of healthcare conflicts (ADR)
  2. Define Methods of Dispute Resolution in Healthcare
  3. Explain positional negotiation and interest based negotiation
  4. Summarize basic mediation techniques
  5. Describe mediation strategies in resolving patient complaints
  6. Summarize mediation strategies to address bioethics issues
  7. Summarize the role of negotiation and mediation methods to resolve other healthcare issues
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
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Negotiating and Mediating Health Care Disputes

Event Photo
Jun
14
Jun 14 - Jun 25 - Copenhagen
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Faculty
Gregory Firestone, PhD

Gregory Firestone, PhD, is President of My Florida Mediator and previously served as Director of the University of South Florida Conflict Resolution Collaborative.

He has served continuously on standing alternative dispute resolution committees of the Florida Supreme Court for more than two decades (including seven years as Vice Chair of the Court's Alternative Dispute Resolution Rules and Policy Committee) and as Official Observer (on behalf of the Association for Conflict Resolution and the Academy of Family Mediators) to the National Conference of Commissioners on Uniform State Laws Uniform Mediation Act Drafting Committee. He currently serves on the Editorial Board of Family Court Review and most recently received the 2012 Florida Supreme Court Sharon Press Excellence in Alternative Dispute Resolution Award and 2011 Florida Academy of Professional Mediators Merit Award.

Dr. Firestone is a licensed psychologist (PY3033), mediator, mediation trainer and dispute resolution system consultant and has maintained a private mediation practice since 1984. Gregory Firestone is a practicing 1) Florida Supreme Court certified Appellate, Circuit Court, Dependency, and Family Mediator, 2) Association for Conflict Resolution (ACR) Advanced Practitioner, and 3) Diplomate Member of the Florida Academy of Professional Mediator.

Dr. Firestone has lectured and published widely in the field of mediation and is coauthor of Mediation Works: Make it Work for You, a family mediation orientation video produced by the Florida Supreme Court Dispute Resolution Center.

Mark Eisenberg, MD , MPH, FACC, FAHA,

Dr. Eisenberg is a tenured Professor of Medicine at McGill University. His responsibilities include teaching medical students, residents and fellows. Moreover, he is a Staff Cardiologist at the Jewish General Hospital, where he is an active Interventional Cardiologist who also performs stress tests, sees patients in clinic, and rounds on the cardiology consultation service. Furthermore, Dr Eisenberg is the Director of Clinical Research of the McGill Cardiology Fellowship Program, and an Associate Member of the McGill Department of Epidemiology and Biostatistics.

In addition to his clinical responsibilities, he is the Director of the Cardiovascular Health Services Research Group at the hospital and a Principal Investigator at the Centre for Clinical Epidemiology. Dr. Eisenberg completed his MD at the University of Rochester. He then did a residency in Internal Medicine at McGill University, and a Masters of Public Health at Harvard University. Afterwards, he completed a research fellowship in Echocardiography and Epidemiology at the University of California in San Francisco, where he also completed a cardiology fellowship.

Dr. Eisenberg did an interventional fellowship at the Cleveland Clinic. He obtained a Masters of Management in International Health Leadership from McGill University in 2010. Over the course of his career, Dr Eisenberg has published 200 articles in peer-reviewed journals and participated in several collaborative works. He recently published a book entitled "The Physician Scientist's Career Guide".

His research interests include primary and secondary prevention of cardiovascular disease, health services and outcomes research, smoking cessation, the metabolic syndrome, clinical trials, and meta-analyses. He is also interested in related, broader prevention and public health issues affecting the North American population, such as obesity and patient exposure to radiation from medical therapeutic and diagnostic procedures. Over the years, Dr Eisenberg has received funding from the Canadian Institutes of Health Research, the Heart and Stroke Foundation of Canada, and the Fonds de la recherche en santé du Québec.

Louise Pilote, MD

Dr. Louise Pilote is a Professor of Medicine at McGill University and the Director of the Division of General Internal Medicine at McGill University. She holds a James McGill Chair and a research scholarship from the Fonds de Recherche en Santé du Québec. She is a practicing Internist and epidemiologist at the Montreal General Hospital.

Dr. Pilote received her MDCM from McGill University. She then obtained an MPH from the Harvard School of Public Health and a PhD in Epidemiology at the University of California at Berkeley. Dr. Pilote's research focus includes cardiovascular epidemiology, outcomes research, and health services research.

She is the principal investigator for the GENESIS: an intercapacity enhancement team on gender and sex determinants of cardiovascular diseases funded by the Canadian Institute of Health research and the Heart and Stroke Foundation as well other studies related to access to care for patients with heart disease, and pharmacoepidemiology studies of cardiac medications. She has published over 200 manuscripts.
Accreditation

Accredited Continuing Medical Education Accreditation: Continuing Education, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation: Continuing Education, Inc. designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™. Each physician should claim only the credit commensurate with the extent of their participation in the activity.

ANCC Accredited Continuing Nursing Education Continuing Education, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea or ANCC of any commercial products displayed or used with an activity.

Nurse Practitioners can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed aanpcert.org/ptistore/control/recert/ce_opps.
Pharmacology credits are identified on individual activities.

Physician Assistants: AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME.

Canadian Physicians: This activity is eligible for Section 1 credits in the Royal College’s Maintenance of Certification (MOC) Program . Participants must log into MAINPORT to claim this activity.

Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA) .

US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.

Accreditation: Continuing Education, Inc. is approved by the American Psychological Association to sponsor continuing education for psychologists. Continuing Education, Inc. maintains responsibility for this program and its content.

Designation: As an organization approved by the American Psychological Association, Continuing Education, Inc. is offering this activity for a maximum of 14 hours of continuing education credit. Full attendance is required; no partial credit will be given for partial attendance.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE PORT OF CALL ARRIVE DEPART
Wed Jun 14 Copenhagen, Denmark
- 5:00 pm
Thu Jun 15 Fredericia, Denmark
7:00 am 5:00 pm
Fri Jun 16 Rostock (Berlin) Germany
7:00 am 9:30 pm
Sat Jun 17 *At Sea
Lecures: 8-Noon; 1-4 pm
- -
Sun Jun 18 Klaipeda, Lithuania
Lectures: 4-6 pm
7:00 am 4:00 pm
Mon Jun 19 Riga, Latvia
Lectures: 4-6 pm
8:00 am 4:00 pm
Tue Jun 20 Tallinn, Estonia
10:00 am 5:00 pm
Wed Jun 21 St.Petersburg, Russia
Docked - VISA REQUIRED
7:00 am -
Thu Jun 22 St.Petersburg, Russia
Docked - VISA REQUIRED
- -
Fri Jun 23 St.Petersburg, Russia
Docked - VISA REQUIRED
- 6:00 pm
Sat Jun 24 Helsinki, Finland
Lectures: 4-6 pm
7:00 am 4:00 pm
Sun Jun 25 Stockholm, Sweden
7:00 am -
*Tentative course schedule, actual class times may differ.
Ports of Call
Copenhagen, Denmark - Denmark's capital is sophisticated, saucy and friendly. Stroll the fairytale world of Tivoli Gardens to take in bright lights, castles that out-Disney Disney. See the city's 200- year-old Royal Palace, the lively Old Harbor - Hans Christian Andersen lived here. Salute the Little Mermaid, symbol of this light-hearted city.
Fredericia, Denmark - Right on the Jutland peninsula is the striking town of Fredericia, a historic Danish military stronghold founded by Frederick III in 1650. Fortified city walls, historic monuments, and military remnants abound throughout the town, and it still serves as a major barracks for Telegrafregimentet, the Royal Danish Army's Signals Regiment. But its most current claim to fame is its laidback, seaside vibe with the best in Danish history and culture to take in.
Helsinki, Finland - Shaped by its bays and isles, it's one of Europe's most scenic capitals. Hear a Sibelius concert, tour across the Arctic Circle to Lapland, land of Santa Claus, reindeer and the Midnight Sun. Buy a birchbark basket.
Klaipėda, Lithuania - Klaipėda is Lithuania's third largest city, located in the north-western corner of the country. It is a seaport, stopover point for cruise ships, and the gateway to the Curonian Spit.
Klaipėda is known for its main icons: sculpture Annchen von Tarau, located in theater square, old sailing ship Meridianas (there wes a restaurant inside) and Fachwerk (German for half timbered) architecture in the Old Town.
Riga, Latvia - Riga is the capital of the rolling green land of Latvia. The city's well-preserved Old Town includes sections of Riga Castle built in 1330 for the Knights of the Sword. Nearby, a picturesque row of houses known as the Three Brothers features the oldest house in Latvia.
St. Petersburg/Moscow - In Peter the Great's "Window on Europe", head for the fabulous Hermitage, with its renowned art collection from Raphael to Rembrandt, Titian to Tintoretto. Take in a concert--folkloric or grandly operatic. Make a flying trip to Moscow to view monuments from Soviet and pre-Soviet days: Red Square, the Kremlin, St. Basil's Cathedral, Lenin's Tomb.
Stockholm, Sweden - So much to see in this charming city, sprawled on 18 islands, often called the "Venice of the North." Cruise the sparkling waterways. Navigate narrow medieval streets. Watch the snappy changing of the guard at the Baroque Royal Palace. Shop for elegant gifts--glassware, stainless steel. Work up an appetite so you can do justice to the lavish smorgasbords
Tallinn, Estonia - Medieval walls and towers still stand tall in Old Town. Stroll and shop along cobblestone streets, walk up to the Baroque palace, drop in at Alexander Nevsky Cathedral to find inspiration in the gleaming mosaics and icons.
Warnemunde/Berlin, Germany - In Berlin history awaits: Checkpoint Charlie, Unter den Linden, Brandenburg Gate, the Reichstag. Browse lively Kurfurstendamm for delicate hand-painted porcelain, a snack of beer and bratwurst.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Serenade of the Seas

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Cruise Pricing

Prices below are for the full cruise including meals and evening entertainment

STATEROOM DETAILS
PRICING
PER PERSON
Junior Suite with Balcony (JS) - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, private balcony, private bathroom with bathtub and a sitting area with sofa bed. (282 sq. ft., balcony 74 sq. ft.)
Call
800-422-0711
for Pricing
Superior Ocean-View with Balcony (D1) Quad - Two twin beds that convert to a Royal King, , private balcony, sitting area and a private bathroom. (189 sq. ft., balcony 53 sq. ft.)
Call
800-422-0711
for Pricing
Deluxe Ocean-View with Balcony (E1) - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, private balcony, sitting area, and a private bathroom. (162 sq. ft., balcony 51 sq. ft.)
Call
800-422-0711
for Pricing
Deluxe Ocean-View with Balcony (E2) - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, private balcony, sitting area, and a private bathroom. (162 sq. ft., balcony 51 sq. ft.)
Call
800-422-0711
for Pricing
OceanView Stateroom (G) Quad-Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, vanity area and a private bathroom. (169 sq. ft.)
Call
800-422-0711
for Pricing
OceanView Stateroom (H) -Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area with sofa, vanity area and a private bathroom. (169 sq. ft.)
Call
800-422-0711
for Pricing
Interior Stateroom (K) Quad - Two twin beds that convert to a Royal King, measuring 72.5 inches wide by 82 inches long, sitting area, vanity area, and a private bathroom. (160 sq. ft.)
Call
800-422-0711
for Pricing
Prices are Per Person, Double Occupancy, and subject to change.
3rd/4th in Stateroom - Please Call for Pricing
Port Charges, Taxes & Fees $533.18
Deposit $450 per person


Important Note: Not all staterooms within each category have the same furniture configuration and/or facilities. Appropriate symbols within the rooms on the deck plans describe differences from the stateroom descriptions . All information is subject to change.
* COMPETITIVE PRICING PROMISE: While we are not a 'cruise discounter,' we will match any price offered by the cruise line, directly to the general public, at the time of booking. This offers includes many short-term, promotional rates. All cruise line rates can be withdrawn by the cruise line at any time and are capacity controlled.
PRICING SUBJECT TO CHANGE: Although subject to change at any time, the listed prices are generally available up to about 90 days before sailing; at that time they convert to typically higher, market rates. Rates offered directly by the cruise line and quoted by our agents are also subject to change at any time, can be withdrawn at any time and are capacity controlled.
CANCELLATION PENALTY POLICY WILL APPLY: Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please review the policy applicable to this cruise with our staff. We strongly recommend Travel Insurance to cover the unexpected.
FUEL SUPPLEMENT: Cruiselines may implement a fuel surcharge depending on the price of crude oil.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

TravelSafe.comPlease visit TravelSafe.com for travel insurance information.

Cruise Line cancellation policies are strictly enforced. For that reason, we urge all of our travelers to carefully consider whether travel insurance is a good value for them.

Certainly, if you have reason to think that "something might come up" that might force you to cancel, travel insurance is worth the cost of the premium. Examples we've seen in the past include ill or frail family members and changes in employment causing relocation.

If travel insurance is the right choice for you, we recommend TravelSafe. To visit their site and explore your options click here or on the link above. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer.