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15th MEHS: Ethical Patient Care & Measuring Patient Satisfaction

7-Night Spain & Portugal Cruise
Round-trip Southampton (London), England
July 05 - 12, 2026

Royal Caribbean's <em>Liberty of the Seas</em> — Royal Caribbean's *Liberty of the Seas*

COURSE CREDITS & HOURS

16 AMA PRA Category 1 Credits™
16 ACPE Credits
16.0 Contact Hours

COURSE FEES

Attendees	Registration Fee
(Cruise Pricing is Additional and Listed Separately)
Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty Seeking up to 16 CE Credits / CE Contact Hours	$995.00
Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers Seeking up to 16 CE Credits / CE Contact Hours	$795.00
Nurses, Nursing Home / Home Healthcare Practitioner, Residents, Current students, former students* of Dr. Chandra, BHAA Members *proof/verification required Seeking up to 16 CE Credits / CE Contact Hours	$595.00
Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit	$295.00
Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit	$195.00

TARGET AUDIENCE

Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists

PROGRAM PURPOSE

Pre-Conference Activity

All pre-registered CE attendees will receive at least six (6) hours of pre-conference study materials, including cases and assignments, at least two weeks prior to the cruise departure date. These materials will be discussed during Day 1 and/or Day 2 of the CE sessions.

Pre-Conference Self-Study Topics (Slides)

Patient Satisfaction Assessment Tools
- Techniques and Strategies for Developing Effective Patient Satisfaction Assessment Tools to Improve Patient Care and Experience
- Basics of a Patient Satisfaction Survey
- The 5W&H of Understanding the Patient and Associated Environmental Issues
- Role of Patient (and Caregiver) Satisfaction Surveys
- Situations Requiring Quick Survey Research—Internal vs. External Surveyors
Survey Research Design & Analysis
- Organizing, Overseeing, Reporting, and Understanding Surveys
- Types of Data Collection Techniques
- Inclusion and Exclusion Criteria
- Writing Good Survey Questions—A Critical Review
- Understanding the Report & Determining Strategies for Patient Care Improvement
- Ethical Issues Pertaining to Patient/Caregiver Satisfaction Surveys

Time Allocated: 6 hours (Self-paced)

Day 1 (Face-to-Face) – Monday, July 6, 2026

Plan for the Day

Face-to-Face Session: 9:00 AM – 12:00 PM (3 hours)
Assignment Completion Time: 4 hours (Self-paced)

Session Outline

Course Overview & Expectations
- Introduction to the Course and Activities
- Discussion on Pre-Conference Materials (Slides, Cases, Assignments)
Ethical Dimensions in Healthcare
- Why Healthcare Leaders Should Be Aware of the Workplace Environment
- Impact of the Workplace Environment on Patient Care
Employee Conflict Management & Its Relationship with Patient Care
- Impact of Inter-Personal Conflict on Patient Care
- Correlation Between Conflict Situations and Organizational Complexity
- Factors That Trigger Conflict:
  - Physician vs. Physician
  - Physician vs. Nurse
  - Nurse vs. Nurse
  - Department vs. Department
- Professional Disparagement and Its Impact on Care Delivery
- Case Study & Role-Playing Exercise
Professional vs. Unprofessional Behavior
- Expectations of Professionalism From:
  - Healthcare Personnel Perspective
  - Patient Perspective
  - Family/Guardian/Caregiver Perspective
- Discrimination Issues:
  - Workplace Discrimination
  - Patient Discrimination
- Case Study & Discussion
Managing Communication
- Ethical Dimensions of Appropriate Communication by Medical Office Staff
- Types of Communication:
  - Verbal
  - Non-verbal (and its impact on patient/caregiver relationships)
- Cautions & Precautions in Medical Communication
- Case Study, Role-Playing Exercise, & Discussion

Assignments

Assignments will be given at the end of the lecture.
Participants must complete them and be prepared to present on Saturday, July 11, 2026.
A key presenter will be available for guidance.

International Conference Presentation Session (Non-CE)

Time: TBD (As needed)

Open to all registrants but does not earn CE credit.

Day 3 (Face-to-Face) – Saturday, July 11, 2026

Plan for the Day

Face-to-Face CE Session: 9:00 AM – 12:00 PM (3 hours)

Session Outline

Presentation & Discussion on Assignments
- Open discussions with participants
Ethical Principles & Moral Philosophies
Ethical Issues in Patient Confidentiality & Consent
- Potential Compromising Situations:
  - In Healthcare Institutions/Settings
  - By Health and Non-Health Personnel
  - In Other Social Settings
- Examples & Interactive Cases
Understanding Consent in Healthcare
- Differentiation Between Types of Consent
- Assessing Consent Issues for Different Clients:
  - Minors
  - Adults
  - Elderly
- Case Studies & Role-Playing Exercise
Gatekeepers for Ethical Integrity
- Conflict of Interest
- Whistleblower Protection
- Impaired Healthcare Provider
- Case Study & Discussion

Closing Remarks for CE Sessions

Final Thoughts & Open Discussion

IMPORTANT INFORMATION

PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through Continuing Education, Inc. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment to take advantage of our typically excellent rates. Thanks for your cooperation. We look forward to welcoming you aboard!

BIAS FREE CME - No Commercial Support was provided for this CME activity.

Faculty

Ashish Chandra, MBA, PhD

Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.

Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.

Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake. The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s

Accreditation

	In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
	Credit Designation for Physicians: Continuing Education, Inc. designates this live activity for 16 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
	Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA). US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.
	Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 16 contact hours. Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity. Nurse Practitioners: Can claim either ANCC Contact Hours or AMA PRA Category 1 Credits ^TM as needed. Pharmacology credits are identified on individual activities.
	Royal College of Physicians and Surgeons of Canada: Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.
	College of Family Physicians of Canada (CFPC) The College of Family Physicians of Canada (CFPC) has a reciprocal credit reporting agreement with the American Academy of Family Physicians (AAFP). Prescribed credits can be claimed as the equivalent number of certified credits, and Elective credits can be claimed as the equivalent number of non-certified credits. Members of the CFPC may claim up to 50 credits per five-year cycle from Physician's Recognition Award (PRA) Category 1 credits. Any additional credits are eligible as non-certified credits.
	Credit Designation for Pharmacists: This knowledge-based activity is approved for 16 hours of pharmacy continuing education credit.

ITINERARY

DATE	PORT OF CALL	ARRIVE	DEPART
Sun Jul 05	Southampton (London), England	-	5:00 pm
Mon Jul 06	At Sea - Cruising	-	-
Tue Jul 07	Vigo, Spain	10:00 am	7:00 pm
Wed Jul 08	Lisbon, Portugal	9:00 am	-
Thu Jul 09	Lisbon, Portugal	-	2:00 pm
Fri Jul 10	La Coruna, Spain	1:00 pm	7:00 pm
Sat Jul 11	At Sea - Cruising	-	-
Sun Jul 12	Southampton (London), England	5:30 am	-

PORTS OF CALL

Southampton (London), England - A city with a rich maritime heritage, Southampton is the perfect gateway to your journey—but why not take the opportunity to explore before or after your cruise? Wander along the medieval city walls, uncover the Titanic’s legacy at the SeaCity Museum, or venture into the scenic New Forest. And with London just a short journey away, you can extend your adventure in one of the world’s most exciting cities. From iconic landmarks like Buckingham Palace and the Tower of London to world-class shopping, theatre, and dining, London offers endless possibilities to make the most of your time before setting sail or after returning from your voyage.

At Sea - Cruising - Cruising

Vigo, Spain - Catholic pilgrims flock to the nearby sacred cathedral of Santiago de Compostela, built over the burial spot of St. James. In Vigo, Galicia province's most populated city, El Sireno, a gilded sculpture depicting a half-man-half-sea-creature, towers over your head and the city's lovely gardens and well-preserved historical buildings.

Lisbon, Portugal - Make your own discoveries in the city that launched the Age of Discovery. Cross the River Tagus on its soaring suspension bridge. Wander the maze of streets in the Alfama, the old Moorish quarter, dominated by the medieval Castle of St. George where peacocks strut and shriek. Stroll the Baixa, shop for elegant shoes.

La Coruna, Spain - La Coruna has tons to offer the curious traveler. You can explore the delightful region of Spain known as Galacia, see a Roman lighthouse built in the second century which is still in use today, and glimpse La Coruna'a ancient past in the celtic stone monoliths. Appreciaters of nature can look out over the verdant countryside, small coves, and magnificent coastlines.

Royal Caribbean's Liberty of the Seas

COMPETITIVE PRICING PROMISE: We Will Beat or Match the Cruise Line’s Fares and Promotional Offers. *

Prices below are for the full cruise including meals and evening entertainment

Balcony

Oceanview with Balcony (2D)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 188 sq. ft. Balcony: 46 sq. ft.

1,710.98
per person

Call: 800-422-0711
and we'll find the best value for you.

Balcony Spacious Oceanview with Balcony (1B)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 199sq. ft. Balcony: 42 sq. ft.

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800-422-0711
for Pricing

Balcony Oceanview with Balcony (1D)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 188 sq. ft. Balcony: 46 sq. ft.

Call
800-422-0711
for Pricing

Balcony Spacious Oceanview with Balcony (2B)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 199 sq. ft. Balcony: 65 sq. ft.

Call
800-422-0711
for Pricing

Balcony Spacious Oceanview with Balcony (3B)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 199 sq. ft. Balcony: 65 sq. ft.

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800-422-0711
for Pricing

Balcony Spacious Oceanview with Balcony (4B)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 199 sq. ft. Balcony: 65 sq. ft.

Call
800-422-0711
for Pricing

Balcony Oceanview with Balcony (4D)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 188 sq. ft. Balcony: 46 sq. ft.

Call
800-422-0711
for Pricing

Balcony Oceanview with Balcony (5D)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 188 sq. ft. Balcony: 46 sq. ft.

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800-422-0711
for Pricing

Balcony Spacious Oceanview with Balcony (6B)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 199sq. ft. Balcony: 65 sq. ft.

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800-422-0711
for Pricing

Balcony Oceanview Balcony with Balcony (6D)
Two twin beds that convert to Royal King, sitting area, private balcony and private bathroom.

Stateroom: 189 sq. ft. Balcony: 46 sq. ft.

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800-422-0711
for Pricing

Outside

Oceanview Stateroom (4N)
Two twin beds that convert to Royal King and private bathroom.

Stateroom: 180 sq. ft.

1,542.98
per person

Call: 800-422-0711
and we'll find the best value for you.

Outside Oceanview Stateroom (2N)
Two twin beds that convert to Royal King and private bathroom.

Stateroom: 180 sq. ft.

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800-422-0711
for Pricing

Outside Oceanview Stateroom (3N)
Stateroom for four people. Two twin beds that convert to Royal King, two pullman beds, and private bathroom.

Stateroom: 180 sq. ft.

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for Pricing

Inside

Interior Stateroom (4V)
Two twin beds that convert to Royal King and private bathroom.

Stateroom: 150 sq. ft.

1,212.98
per person

Call: 800-422-0711
and we'll find the best value for you.

Inside Interior Stateroom (2V)
Two twin beds that convert to Royal King and private bathroom.

Stateroom: 150 sq. ft.

Call
800-422-0711
for Pricing

Inside Interior Stateroom (3V)
Two twin beds that convert to Royal King and private bathroom.

Stateroom: 150 sq. ft.

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800-422-0711
for Pricing

Inside Interior Stateroom (6V)
Two twin beds that convert to Royal King and private bathroom.

Stateroom: 150 sq. ft.

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800-422-0711
for Pricing

Suite/Deluxe Grand Suite - 1 Bedroom GS.Marble entry. Room has two twin beds that convert to Royal King, private balcony, sitting area and private bathroom with tub.

Stateroom: 381 sq. ft. Balcony: 89 sq. ft.