Topics in Primary Care: 2019 Update, including Healthcare Communications and The Team Approach to Patient Care

Dr. Monica Broome is the Director of the new Communication Skills Program for University of Miami Miller School of Medicine. Her interest is in the neuroscience of communication specifically physician patient communication. The scope of this program includes the undergraduate, graduate, and faculty development levels.

Dr. Broome completed a three year fellowship under the Director of Education Development in the Department of Medical Education, University of Miami Miller School of Medicine. During her fellowship she completed programs in the Macy Institute for Health Communication Curriculum Development and is certified as a master trainer of the Institute for Healthcare Communication. Her scholarly work includes presentations and workshops nationally for the Association of American Medical Colleges, Society of General Internal Medicine, and Southern Group on Educational Affairs, and internationally for the European Association for Communication in Health Care, the International Conference on Communication in Healthcare, and the International Association of Law and Mental Health with the focus on communication skills training concerning conflict and bullying. She serves on the American College of Physicians Legislative Action Program for Health Care Reform and participated as a Florida delegate for Leadership Day in Washington DC. She servers on the Editorial Board of Medical Encounter, and Chaired the Committee on Communication and Technology for the 2006 American Academy on Communication in Healthcare Annual Research and Teaching Forum. Dr. Broome co-chaired the International Conference on Communication in Healthcare held in the USA in Miami, October 2009.

Dr. Broome, formerly Dr. Harris, is an alumnus of the University Of Miami School Of Medicine. Her specialty is Internal Medicine for which she has received recognition and accolades from colleagues and patients, including a service award from the State of Virginia Department of Disabled American Veterans. She was the Founder and former Medical Director of the Women’s Veterans Comprehensive Health Program, in Hampton Virginia. Dr. Broome was selected as one of the representatives from the state of Florida to participate in a National Summit on Women’s Veterans Health Issues at the White House which resulted in a position paper for Congress.

To continue her interest in promoting women’s health, Dr. Broome served on the Institutes for Women’s Health Education/Academic Training Subcommittee and currently serves on the Women in Academic Medicine at the University Of Miami Miller School Of Medicine. She is a Diplomat of the American Board of Internal Medicine, a Fellow in the American College of Physicians, and a Fellow of the American Academy of Communication in Healthcare.

Dr. Broome was recently appointed to serve for two years on the Introduction to Clinical Diagnosis Test Committee of the National Board of Medical Examiners, and concurrently for the United States Medical Licensing Examination. USMLE is the sole licensing examination for allopathic physicians in the United States.

Internationally, she was recently awarded Elsevier Journal Reviewer Recognition Outstanding Reviewer Status for their Journal Patient Education and Counseling. Dr. Broome has been appointed to serve as Deputy National Representative of the European Association on Communication in Healthcare. There are only two representatives for each member country. This nomination and appointment has special significance on a personal level as representatives are nominated by the votes of colleagues.

Dr. Broome is the Course Director of the new Bridge Course for the University Of Miami Miller School Of Medicine. This new program facilitates the integration of incoming medical students from International Medical University Malaysia.
Current projects include serving as Educational Director of Candid Conversations, training and e-learning program of the sexual health concerns of women patients; and developing wisdom in medicine by enhancing personal awareness in the aftermath of adverse outcomes. Dr. Broome teaches communication skills updates as faculty of the University at Sea.

New for 2020, Dr. Broome is named the National Co-Chair East Coast for the American Medical Women’s Association Physicians Against the Trafficking of Humans program.

Dr. Rehman is the Associate Chief of Staff for Education at the Phoenix VA Healthcare Systems. He is also the Professor of Informatics/ Interim Chair & Professor of Internal Medicine at the University of Arizona College of Medicine-Phoenix (UACOM-P). He is also currently serving as the Chair of UACOM-P Admissions Committee and Graduate Medical Education.

He received his MD from University of Punjab, Pakistan with Gold Medals in Physiology, Forensic Medicine and Pathology. He did his Internal Medicine Residency at Nassau University Medical Center/SUNY @Stony Brook, New York and General Internal Medicine/Medical Education Fellowship at the Medical University of South Carolina in Charleston, SC. He then graduated from the Senior Executive Fellowship (SEF) Program from the Harvard University, Boston.A

He is board certified in Internal Medicine, Hypertension and Clinical Informatics. He is also a Fellow of American College of Physicians (ACP) and American Academy on Communication in Healthcare. American Society of Hypertension designated him a Clinical Specialist in Hypertension. He is a certified Mentor for the Department of Veterans Affairs.

Dr. Rehman is a well-recognized expert in "Healthcare Communication", "Balancing Work and Life" and "Hypertension". He has taught courses/workshops around the country as well as in many countries outside the USA. He was invited to give the Commencement Address on the graduation ceremony of Medical University of South Carolina class of 2013.

He have received numerous awards including Department of Veterans Affair Excellence in Medical Education Award, Best Doctors in America ® award, David E. Rogers Teaching Award from Society of General Internal Medicine twice, Medical University of South Carolina Best Teacher Award, American College of Physicians (ACP) Young Physician Award, ACP James A. McFarland Award in Excellence in Teaching and Humanism, ACP Laureate Award, ACP Arizona Chapter Leader of the Year Award and Outstanding IMG award. He has been inducted in the Alpha Omega Alpha (AOA) Medical Honor Society. He has been inducted into the Gold Humanism Honor Society. He has received the Department of Veterans Affairs Gerald Schmitz Award, ICARE Award and Certificate in Recognition for important contributions to VA's education mission.

He has served as the President of the Society of General Internal Medicine, Mountain West Region and Vice- President of the Academy on Communications in Healthcare (ACH). He was also the Conference Chair for the International Conference on Communication in Healthcare (ICCH) in 2007. He is currently the Chair of ACP Arizona Chapter’s Public Policy committee. He was the founding member of ACP Council of Young Physicians (CYP) and was also the Chair of ACP-SC Chapter CYP, Chair of ACP-SC Chapter Health and Public Policy Committee (HPPC). He has been a member of the scientific committees for annual sessions of SGIM, AACH, SMA, ACP (South Carolina and Arizona chapters) as well as ACP national Public Policy Committee for the last many years.

Dr. Rehman has participated in many landmark research trials such as ACCORD, SPRINT, ACCOMPLISH, ONTARGET, PROMINENT etc. He has published hundreds of articles and book chapters. He is reviewer for many scientific journals such as Annals of Internal Medicine, Journal of General Internal Medicine, and American Journal of Hypertension etc. He is the Associate Editor of Medical Encounter and was the editor of Journal Scan. In his free time, he enjoys spending time with his wife and five children, hiking and meditating.

Sandra Reifsteck is a seasoned ambulatory healthcare professional with over 40 years of experience working with physicians, nurses, and other healthcare providers. She held many administrative roles in a large group practice for 28 years where she initiated advance practice professionals (APP’s), a 500 nurse Parish nurse training, and a Compassionate Care Retired Nurse program.

Following this career, she joined the Institute for Healthcare Communication serving as Director of Office of Development and Quality Improvement whose missions is to improve health care through communication skills between clinicians and patients. She continues as a Master trainer with experience in conducting Train the Trainers across the US and Canada in addition serving as faculty for University at Sea.

Sandy also is a founding member of the American Academy of Ambulatory Nursing who will be celebrating their 40-year anniversary in April 2020. She has had a long career with the national Medical Group Management Association (MGMA) serving as President for Illinois, the Midwest Section of 10 states, and Chair of the National MGMA in Denver CO.

She attained her fellowship in the American College of Medical Group Medical Practice Executives (FACMPE). She has been active in MGMA serving as both Illinois and Midwest Section Presidents in addition to Chairman of the National MGMA Board. She is a Fellow in the American College of Medical Practice Executives. Her healthcare and life experience have allowed her to follow her passion of "people" communicating with each other and the importance it has in today's health care environment.