COURSE CREDITS & HOURS
14 AMA PRA Category 1 Credits™14 ACPE Credits
14.0 Contact Hours
COURSE FEES
Attendees | Registration Fee |
---|---|
(Cruise Pricing is Additional and Listed Separately) | |
Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty Seeking up to 14 CE Credits / CE Contact Hours |
$895.00 |
Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers Seeking up to 14 CE Credits / CE Contact Hours |
$695.00 |
Nurses, Nursing Home / Home Healthcare Practitioner, Residents*, Current students*, and former students* of Dr. Chandra or Dr. Stroube *proof/verification required Seeking up to 14 CE Credits / CE Contact Hours |
$495.00 |
Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit | $295.00 |
Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit | $195.00 |
TARGET AUDIENCE
PROGRAM PURPOSE
Day | Activity | Time |
---|---|---|
Monday, May 20th | Face-to-Face Session | 9:00a - 12:00p |
Assignment Completion Time | 4 Hours (Self-Paced) | |
Friday, May 24th | Face-to-Face Sessions (CE Sessions) | 9:00a - 12:00p |
Intl. Conf. Presentations (Non-CE earning but open to all registrants) |
2:00p - 5:00p (As Needed) |
Pre-Conference Activity
- At least FOUR hours worth of Pre-Conference study materials, including cases and assignments, will be sent to all pre-registered CE attendees prior to the start of the event and at least TWO weeks prior to the cruise departure date.
- Cases/Assignments provided prior to face-to-face lectures will be discussed in class on Day 1 and/or Day 2 of CE sessions
Pre-Conference Self-Study topics (slides)
"Social Sciences, Marketing Research Techniques, and Business Strategies to Improving Patient Care"- The basics of a patient satisfaction survey
- The 5W&H of understanding the patient and associated environmental issues
- The role of patient and caregiver satisfaction surveys
- Situations requiring quick survey research: valuing internal vs. external surveyors
- Survey research design, organizing, overseeing, reporting, and understanding
- Types of data collection techniques
- Inclusion and exclusion criteria
- Writing good survey questions: A critical look at a variety of different questions
- Understanding the report and determining strategies for patient care improvement
- Ethical issues pertaining to patient/caregiver satisfaction surveys
The Workplace Environment and its Impact on Patient Care
- Impact of inter-personnel conflict on patient care
- Correlation between conflict situations and organizational complexity
- Factors that trigger conflict
- Conflict between different types of personnel:
- Physician-Physician
- Physician-Nurse
- Nurse-Nurse
- Department-Department
- Professional disparagement and its impact on patients and care delivery
- Case study, role-playing exercise, and discussion
- Professional and Unprofessional Behavior - Expectations of Professionalism from:
- Healthcare personnel perspective
- Patient perspective
- Family/Guardian/Caregiver Perspective
- Discrimination
- Workplace
- Patient
- Case Study and Discussion
- Ethical dimensions of appropriate communication by medical office staff
- Value, Issues, and Challenges
- Types of communication
- Non-verbal communication
- Impact on patient and caregiver and their subsequent relationships with health professions
- Cautions & Precautions
- Case Study, Role Playing Excursion, and Discussion
Ethical Principles and Moral Philosophies; Ethical Issues Pertaining to Patient Confidentiality & Consent
ETHICAL ISSUES 1: Patient confidentiality and consent- Potential Compromising situations where patient confidentiality can unintentionally be breached:
- In healthcare institutions/settings
- By health and non-health personnel
- In other social settings
- Examples and interactive cases
- Differentiation between types of consent AND assessing consent issues for an about different clients - minors, adults, and elderly
- Case studies and role-playing exercise
- Conflict of interest
- Whistleblower
- Impaired healthcare provider
- Case study and discussion
Managing Technological Impact on Patient Care
- Ethical challenges due to the increasing interference of technology in patient care and patient data maintenance
- Cell phones - unauthorized photography and texting
- Personal Computers and Tablet PCs - Researching and postings
- Case study and discussion related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
- The 5-W&H of patient data access
- Situations of unauthorized patient data access
- Case studies and discussion