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COURSE CREDITS & HOURS
16 AMA PRA Category 1 Credits™16 ACPE Credits
16.0 Contact Hours
COURSE FEES
Attendees | Registration Fee |
---|---|
(Cruise Pricing is Additional and Listed Separately) | |
Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty Seeking up to 16 CE Credits / CE Contact Hours |
$995.00 |
Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers Seeking up to 16 CE Credits / CE Contact Hours |
$795.00 |
Nurses, Nursing Home / Home Healthcare Practitioner, Residents*, Current students*, and former students* of Dr. Chandra or Dr. Stroube *proof/verification required Seeking up to 16 CE Credits / CE Contact Hours |
$595.00 |
Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit | $295.00 |
Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit | $195.00 |
TARGET AUDIENCE
PROGRAM PURPOSE
PRE-CONFERENCE ACTIVITY:
- At least a SIX (6)-hour worth of Pre-Conference study materials, including, cases and assignments, will be sent to all pre-registered CE attendees prior to the start of the event and at least TWO weeks prior to the cruise departure date.
- Cases/Assignments provided prior to face-to-face lectures will be discussed in class on Day 1 and/or 2 of CE sessions
Pre-conference self-study topics (slides) -- Patient/Employee Satisfaction Assessment Tools
"Social Sciences, Marketing Research Techniques, and Business Strategies to Improving Patient Care"
- The basics of a patient satisfaction survey
- The 5W&H of understanding the patient and associated environmental issues
- The role of patient (and caregiver) satisfaction surveys
- Situations requiring quick survey research -- valuing internal versus external surveyors
- Survey research design, organizing, overseeing, reporting, and understanding
- Types of data collection techniques
- Inclusion and exclusion criteria
- Writing good survey questions -- a critical look at a variety of different questions
- Understanding the report and determining strategies for patient care improvement
- Ethical issues pertaining to patient/caregiver satisfaction surveys
Time allocated to comprehend the slides/CONTENT, and, Complete the Assignments: 6 Hrs. (Self-paced)
Day 1 (face-to-face): CE Session -- Monday, January 13, 2025
Plan for the Day:
Face-to-Face Session: 3 hours (9:00 a.m. -- Noon)
Assignment Completion Time Given: 4 hours (self-paced)
Overview of the Course Outline and Activities/Assignment for the day
- Introductions and course expectations
- Discussions about Pre-conference slides/materials/cases/assignments sent to Pre-registered attendees
"Ethical Dimensions: Why Healthcare Leaders Should be aware of the Workplace Environment -- and its Impact Patient Care"
EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE
- Impact of inter-personnel conflict on patient care
- Correlation between conflict situations and organizational complexity
- Factors that trigger conflict
- Conflict between different types of personnel:
- Physician-physician
- Physician-nurse
- Nurse-nurse
- Department-department
- Professional disparagement and its impact on patients and care delivery
- CASE STUDY, ROLE PLAYING exercise, and DISCUSSION
PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from:
- Healthcare personnel perspective
- Patient Perspective
- Family/Guardian/Caregiver Perspective
- Discrimination
- Workplace
- Patient
- CASE STUDY and DISCUSSION
MANAGING COMMUNICATION
- Ethical dimensions of appropriate communication by medical office staff
- Value, Issues, and Challenges
- Types of communication
- Non-verbal communication
- Impact on patient/caregiver and their subsequent relationships with health professions
- Cautions & Precautions
- CASE STUDY, Role playing excursion, and DISCUSSION
ASSIGNMENTS
Given at the end of lecture to be completed by participants and be ready to present on Saturday, January 18, 2025. If needed, the key presenter of the course will be available to assist and provide guidance to the participants regarding the assignments.
Day 2 (face-to-face): Conference Presentation Session -- Tuesday, January 19, 2025
Plan for the Day:
International Conf. Presentations (non-CE earning but open to all registrants)
TIME: 9:00 a.m. -- Noon (as needed)
Day 3 (face-to-face): CE Session -- Saturday, January 18, 2025
Plan for the Day:
Face-to-Face Sessions (CE sessions): 3 hours
9:00 a.m. -- Noon
Presentation and discussions on the Assignments (given on previous session) by participants, with open discussions
"Ethical Principals and Moral Philosophies"
"Ethical Issues Pertaining to Patient Confidentiality & Consent"
ETHICAL ISSUES - 1: Patient confidentiality and consent
- Potential compromising situations where patient confidentially can unintentionally be breached:
- In healthcare institutions/setting
- By health and non-health personnel
- In other social settings
- EXAMPLES and INTERACTIVE CASES
- Differentiation between types of consent AND assessing consent issues for and about different clients -- minors, adults, and elderly
- CASE STUDIES and ROLE-PLAYING exercise
ETHICAL ISSUES - 2: Gatekeepers for ethical integrity
- Conflict of interest
- Whistle-blower
- Impaired healthcare provider
- CASE STUDY and DISCUSSION
"Team Building and Leadership Strategies for Healthcare Professionals"
- Benefits of building effective teams
- Characteristics of well performing teams
- Critical Factors of productive teams
- Different types of leaders in healthcare organizations
- Role of leaders in team building
- CASE STUDIES, ROLE PLAYING, and DISCUSSION related to team building