16 AMA PRA Category 1 Credits™ 16 ACPE Credits 16.0 Contact Hours 16 CE Credits for Psychologists 16 ASWB ACE Credits CLE Credit may be available. 16 (part II) MOC points in medical knowledge in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
COURSE FEES
$995.00 for Physicians, Psychiatrists, Pharmacists, & Attorneys
$795.00 for Physician Assistants & Nurse Practitioners
Describe three new communication tools used when interviewing patients.
Associate nonverbal cues to their meaning.
Advanced Communication Skills
Apply three tools used for communicating topics that may be sensitive.
Recognize communication barriers and employ techniques to improve connection.
Breaking Bad News
Demonstrate a six step communication tool used to deliver bad news.
Intimate Partner Violence and Human Sex Trafficking
Identify signs of Intimate Partner Violence and Human Sex Trafficking
Apply communication tools to enhance victim disclosure
Motivational Interviewing and the Science of Behavior Change
Demonstrate communication techniques used in Motivational Interviewing.
Apply new research techniques in Behavioral Science.
The Neuroscience of Anger and the Angry Patient Encounter
Describe 3 concepts in the neuroscience of anger.
Demonstrate the use of a communication tool to mitigate anger in others
Navigating Difficult Conversations
Manage conversations when they become uncomfortable or difficult for oneself or others.
Identify tools that may enhance resilience when conversations stressful.
Legal issues in investigations
List the key steps to take to ensure a proper investigation process
Identify key things to avoid doing in misconduct investigations
Legal issues in complex complaints and investigations
Develop awareness about legal issues raised in complaints of misconduct to prevent human, financial and reputational harm(s).
How to conduct trauma-informed investigations
Develop awareness of key aspects of trauma-informed approaches and practices
Discuss communication strategies to use and avoid in handling sensitive and traumatic complaints and investigations
Key considerations for sexual misconduct complaints
Discuss strategies for handling or being involved in sexual misconduct complaints
How to save financial and reputational costs when faced with complaint(s) of misconduct in your workplace
Learn strategies to employ in order to mitigate reputational and financial costs, from the time of receiving a complaint and throughout the process of a complaint and investigation.
How to avoid complaints of sexual misconduct in your workplace
Understand power imbalances
Develop strong policies and employ robust communication strategies and techniques to save money, stress and reputational harm
IMPORTANT INFORMATION
PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through Continuing Education, Inc. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment to take advantage of our typically excellent rates. Thanks for your cooperation. We look forward to welcoming you aboard!
BIAS FREE CME - No Commercial Support was provided for this CME activity.
Faculty
Monica Broome, MD, FACP, FAACH, FAMWA
Dr. Monica Broome Receives Exceptional Mentor Award from American Medical Women’s Association
International Speaker for Medicine, Law, and Business
Director Communication Skills Program
Vice Chair, Global Listening Centre
Deputy National Representative of the International Association for Communication in Healthcare for the US for 2018-2020
Master Trainer Institute of Healthcare Communications
Assistant Professor of Medicine
University of Miami Miller School of Medicine
Dr. Monica Broome is the Director of the new Communication Skills Program for University of Miami Miller School of Medicine. Her interest is in the neuroscience of communication specifically physician patient communication. The scope of this program includes the undergraduate, graduate, and faculty development levels.
Dr. Broome completed a three year fellowship under the Director of Education Development in the Department of Medical Education, University of Miami Miller School of Medicine. During her fellowship she completed programs in the Macy Institute for Health Communication Curriculum Development and is certified as a master trainer of the Institute for Healthcare Communication. Her scholarly work includes presentations and workshops nationally for the Association of American Medical Colleges, Society of General Internal Medicine, and Southern Group on Educational Affairs, and internationally for the European Association for Communication in Health Care, the International Conference on Communication in Healthcare, and the International Association of Law and Mental Health with the focus on communication skills training concerning conflict and bullying. She serves on the American College of Physicians Legislative Action Program for Health Care Reform and participated as a Florida delegate for Leadership Day in Washington DC. She servers on the Editorial Board of Medical Encounter, and Chaired the Committee on Communication and Technology for the 2006 American Academy on Communication in Healthcare Annual Research and Teaching Forum. Dr. Broome co-chaired the International Conference on Communication in Healthcare held in the USA in Miami, October 2009.
Dr. Broome, formerly Dr. Harris, is an alumnus of the University Of Miami School Of Medicine. Her specialty is Internal Medicine for which she has received recognition and accolades from colleagues and patients, including a service award from the State of Virginia Department of Disabled American Veterans. She was the Founder and former Medical Director of the Women’s Veterans Comprehensive Health Program, in Hampton Virginia. Dr. Broome was selected as one of the representatives from the state of Florida to participate in a National Summit on Women’s Veterans Health Issues at the White House which resulted in a position paper for Congress.
To continue her interest in promoting women’s health, Dr. Broome served on the Institutes for Women’s Health Education/Academic Training Subcommittee and currently serves on the Women in Academic Medicine at the University Of Miami Miller School Of Medicine. She is a Diplomat of the American Board of Internal Medicine, a Fellow in the American College of Physicians, and a Fellow of the American Academy of Communication in Healthcare.
Dr. Broome was recently appointed to serve for two years on the Introduction to Clinical Diagnosis Test Committee of the National Board of Medical Examiners, and concurrently for the United States Medical Licensing Examination. USMLE is the sole licensing examination for allopathic physicians in the United States.
Internationally, she was recently awarded Elsevier Journal Reviewer Recognition Outstanding Reviewer Status for their Journal Patient Education and Counseling. Dr. Broome has been appointed to serve as Deputy National Representative of the European Association on Communication in Healthcare. There are only two representatives for each member country. This nomination and appointment has special significance on a personal level as representatives are nominated by the votes of colleagues.
Dr. Broome is the Course Director of the new Bridge Course for the University Of Miami Miller School Of Medicine. This new program facilitates the integration of incoming medical students from International Medical University Malaysia.
Current projects include serving as Educational Director of Candid Conversations, training and e-learning program of the sexual health concerns of women patients; and developing wisdom in medicine by enhancing personal awareness in the aftermath of adverse outcomes. Dr. Broome teaches communication skills updates as faculty of the University at Sea.
New for 2020, Dr. Broome is named the National Co-Chair East Coast for the American Medical Women’s Association Physicians Against the Trafficking of Humans program.
Shelley Ball, BA (HONS), JD, CERT. HUMAN RIGHTS
Principal, Shelsu Pacific Consulting Inc.
Appointed board member, Patient Care Quality Review Board, British Columbia
Previous senior in-house counsel, BC health regulation (dentistry, oral health, nursing and midwifery)
Shelley Ball BA (Hons), JD
Shelley is a lawyer and the principal of Shelsu Pacific Consulting Inc., in Vancouver, British Columbia, Canada, which provides sexual misconduct and bullying and harassment investigation services, as well as training and advising to public and private organizations, including unions.
She has served as senior legal counsel in health regulation and as the Director of Investigations at one of the largest universities in Canada. She was previously a litigation lawyer and the senior investigator for British Columbia's Independent Officer of the Legislature which oversaw deaths and injuries of children in the child welfare system. She is also experienced with investigating unidentified human remains and cases of presumed death for the provincial coroner.
She is an appointed member of the Patient Care Quality Review Board of British Columbia, and member of the Canadian Network for Agencies of Regulation's Education Planning Advisory Committee. For several years, she has been a pro-bono advisor for Forensic Guardians International, which provides dignified management of human remains during conflicts and emergencies. She was previously a mentor to law students with the Canadian Bar Association.
She is a subject matter professional in sexual misconduct and investigations, and often speaks internationally on those topics as well as trauma-informed and compassionate practice, risk and prevention. In 2023, she was nominated as one of Canada's 25 Most Influential Lawyers for her work in creating fair, impartial and trauma-informed institutional investigation systems.
Shelley holds a Bachelor of Arts degree in Criminology with First Class Honours, a Juris Doctor, and a Certificate in Human Rights Law for Education Professionals. She is also a certified and experienced restorative justice facilitator.
Accreditation
In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation for Physicians: Continuing Education, Inc. designates this live activity for 16 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA).
US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.
Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 16 contact hours. Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity.
Royal College of Physicians and Surgeons of Canada: Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.
College of Family Physicians of Canada (CFPC) The College of Family Physicians of Canada (CFPC) has a reciprocal credit reporting agreement with the American Academy of Family Physicians (AAFP). Prescribed credits can be claimed as the equivalent number of certified credits, and Elective credits can be claimed as the equivalent number of non-certified credits.
Members of the CFPC may claim up to 50 credits per five-year cycle from Physician's Recognition Award (PRA) Category 1 credits. Any additional credits are eligible as non-certified credits.
Credit Designation for Pharmacists: This knowledge-based activity is approved for 16 hours of pharmacy continuing education credit.
Credit Designation for Psychologists: Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibly for the content of the programs.
Credit Designation for Social Workers: As a Jointly Accredited Organization, Continuing Education, Inc is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 16 Clinical continuing education credits.
Does not apply to the following states/provinces: New Jersey, New York, Yukon Territories.
Credit Designation for Attorneys: CLE Credit may be available. CLE requirements vary by state, please tell the conference registration agent the state(s) you require credits for.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 16 (part II) MOC points in medical knowledge in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.
*Tentative course schedule, actual class times may differ.
PORTS OF CALL
Miami, Florida - As far as vacation destinations go, Miami tops most sun-seekers’ lists. With its gorgeous beaches, vibrant neighborhoods and melting pot of cultures, the Magic City is the perfect place to spend a few days before your Caribbean island hop. Ahead of your cruise from Miami, jump-start your morning in true Miami style with a Cuban cafecito from a ventanita — a streetside shop window. Then climb the historic lighthouse at Bill Baggs Cape Florida State Park on quiet Key Biscayne before lounging on the island’s secluded sandy shores. If you’re looking for a bit more action, head to South Beach — home to world-class restaurants, nightlife, shopping and lively beaches, all set against snap-worthy Art Deco buildings. Art lovers who visit Miami can head to Wynwood and explore the neighborhood’s colorful street murals and local galleries. Or take a trip back in time at the Renaissance-style Vizcaya estate, which offers a glimpse into Miami’s dazzling past.
At Sea - Cruising - Cruising
Basseterre, St. Kitts - The island England zealously defended from Brimstone Hill, the "Gibraltar of the West Indies." In Basseterre, a mini-London, there's Piccadilly Circus to shop and a gingerbread version of Big Ben by which to check the hour.
Charlotte Amalie, St. Thomas, U.S.V.I. - Named after a Danish Queen, Charlotte Amalie has one of the most breathtaking deepwater harbors in the world. The key sights of Charlotte Amalie are located within the town centre, making it easy to combine sightseeing with St. Thomas’
fantastic shopping opportunities. Eighteenth century architecture provides the perfect backdrop for walking tours and shopping here in the "Duty Free Capital of the World." For a dose of history, visit Emancipation Park,
the American-Caribbean History Museum, or Bluebeard the pirate's castle at Magen’s Bay. If tropical bliss is what you're after, head to any of Charlotte Amalie’s pristine beaches, where the warm water, white sands and palm trees will lull you into deep relaxation!
Coco Cay, Bahamas - Located in the middle of the Caribbean's bright blue water lies the secluded island of CocoCay. With its white-sand beaches and spectacular surroundings, CocoCay is a wonderland of adventure. Reserved exclusively for Royal Caribbean guests, this tropical paradise has recently been updated with new aquatic facilities, nature trails and a ton of great places to just sit back, relax and enjoy a tropical drink.
CocoCay Map
Royal Caribbean's Icon of the Seas
PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through Continuing Education, Inc. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment to take advantage of our typically excellent rates. Thanks for your cooperation. We look forward to welcoming you aboard!
Prices below are for the full cruise including meals and evening entertainment
Suite/Deluxe
Junior Suite (JS)
Bedroom area with two twin beds that convert to Royal King. Dressing area in bedroom. Full bathroom with tub. Seating area with sofa. Private balcony. 322 sqft with 80 sqft balcony.
3,729.00 per person
Call: 800-422-0711 and we'll find the best value for you.
Suite/DeluxeGrand Suite - 1 Bedroom (GS) Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Dry bar area and vanity/desk. Private balcony with seating area and private dining. 431 sqft with 108 sqft balcony.
Suite/DeluxeInfinite Grand Suite (IG) Bedroom area with two twin beds that convert to Royal King. Split bath with one compartment containing a tub and sink and the other with a sink and toilet. Living room features sofa that converts to double bed with the option to extend the interior to outdoors with the convertible balcony. Private balcony with seating area and private dining. 431 sqft with 102 sqft convertible balcony.
Suite/DeluxeIcon Loft (IL) Two-decks-high stateroom with panoramic views. Main level features dining room with sofa that converts to double bed and dining area with dry bar. Second level features master bedroom and bathroom. Bedroom has two twin beds that convert to a Royal King size bed. Bathroom includes a shower for two. Closets exist on each level. Private balcony features a dining area. One bathroom with shower and integrated shower bench on main level. Master bathroom with two shower heads on second level. 838 sqft with 108-172 sqft balcony.
Suite/DeluxeSunset Junior Suite (JT) Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Seating area with sofa that converts to double bed. Private balcony. 322-330 sqft with 115-130 sqft balcony.
Suite/DeluxeSky Junior Suite (JY) Bedroom area with two twin beds that convert to Royal King. Dressing area in bedroom. Full bathroom with tub. Seating area with Sofa. Private Balcony. 322 sqft with 80 sqft balcony.
Suite/DeluxeOwner's Suite - 1 Bedroom (OS) Two twin beds that convert to Royal King. Private bathroom with tub and shower and two sinks, stone entry, large closets, dressing area in bedroom, living area with table and sofa that converts to a double bed. Private balcony with table and chairs. 658 sqft with 190 sqft balcony.
Suite/DeluxeRoyal Loft Suite (RL) Two-decks-high stateroom with panoramic views. Main level features a bedroom with closet and vanity and two twin beds that convert to Royal King; dining area with wet bar, piano, living room with sofa that converts to double bed; bathroom with shower and integrated bench. Master bedroom features a King size bed with Matermoll Summer Mattress; bathroom with tub, shower, two sinks, half bath (toilet compartment with sink); and a walk-in closet - all on the second level. Includes vestibule with mini bar and two lounge chairs (retreat) at the top of the stairs - vestibule serves as added privacy - and has no direct view to the bedroom. The Private balcony features whirlpool and dining area, bar with sink. Bathroom on main level. Master bathroom with tub, shower, two sinks and toilet compartment with sink (3 sinks total) on second level. 2088 sqft with 705 sqft balcony.
Suite/DeluxeSurfside Family Suite (SF) Bedroom area with two twin beds that convert to Royal King. Split bathrooms with a shower, sink and toilet and sink. Sitting area with sofa that converts to a full bed. Private balcony with Surfside neighborhood view. 269 sqft with 53 sqft balcony.
Suite/DeluxeSunset Corner Suite (SN) Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Dry bar area and vanity/desk. Private balcony with seating area and private dining. 380-480 sqft with 280-360 sqft balcony.
Suite/DeluxeSunset Suite (SS) Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Dry bar area and vanity/desk. Private balcony with seating area and private dining. 390 sqft with 96-120 sqft balcony.
Suite/DeluxeUltimate Family Townhouse (UL) Three-decks-high stateroom featuring The Yard. Includes a mailbox, table tennis, outdoor seating, outdoor games, and seating nook. Main level includes a private balcony with whirlpool and six-person dining table. Upper level includes a private balcony accessible from the master bedroom overlooking Surfside. Full bathroom with shower and sink on the main level. Master bathroom with two sinks and two shower heads. Kids bathroom with two sinks and a tub. 1772 sqft with 410 sqft main-level balcony, 90 sqft upper-level balcony, and 251 sqft backyard.
Suite/DeluxePanoramic Suite (VP) Bedroom area with two twin beds that convert to Royal King. Dressing area in bedroom. Full bathroom with tub. Seating area with sofa. Extension of room that is a panoramic seating area. 370-440 sqft.
Ocean View Balcony (D2)
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. 204 sqft with 50 sqft balcony.
3,055.00 per person
Call: 800-422-0711 and we'll find the best value for you.
Ocean View Balcony (D4)
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. 204 sqft with 50 sqft balcony.
1,739.00 per person
Call: 800-422-0711 and we'll find the best value for you.
BalconyConnecting Ocean View Balcony (CB) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. 204 sqft with 50sqft balcony.
BalconyOcean View Balcony (D1) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. 204 sqft with 50 sqft balcony.
BalconyOcean View Balcony (D3) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. 204 sqft with 50 sqft balcony.
BalconyOcean View Balcony (D5) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. 204 sqft with 50 sqft balcony.
BalconyCentral Park View Balcony (F1) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony with Central Park view. 196 sqft with 50 sqft balcony.
BalconyCentral Park View Balcony (F5) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony with Central Park view. 196 sqft with 50 sqft balcony.
BalconySurfside Family View Balcony (H3) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony with Surfside view. 196 sqft with 50 sqft balcony.
BalconySurfside Family View Balcony (H5) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony with Surfside view. 196 sqft with 50 sqft balcony.
BalconyInfinite Ocean View Balcony (I1) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench. Convertible balcony extends the interior to outdoors. 200 sqft with 50 sqft convertible balcony.
BalconyInfinite Ocean View Balcony (I3) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench. Convertible balcony extends the interior to outdoors. 200 sqft with 50 sqft convertible balcony.
BalconyFamily Infinite Oceanview Balcony (IB) Room with two twin beds that convert to Royal King bed, vanity and seating area with sofa and convertible balcony extending the interior to outdoors. Separate room with bunk bed. Split bathroom. Connecting staterooms through private vestibule (72 of the 77 staterooms have the connecting staterooms feature). 285 sqft with 50 sqft balcony.
BalconyInfinite Central Park View Balcony (IF) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench. Convertible balcony extends the interior to outdoors. 200 sqft with 50 sqft balcony.
Ocean View Stateroom (N4)
Two twin beds that convert to Royal King, private bathroom and seating area. 160-187 sqft.
2,441.00 per person
Call: 800-422-0711 and we'll find the best value for you.
OutsidePanoramic Ocean View Stateroom (L5) Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and extension of room that is a panoramic seating area. 258 sqft.
OutsideSurfside Family View Interior Stateroom (T5) Two twin beds that convert to Royal King, private bathroom and seating area with view of Surfside neighborhood. 187 sqft.
OutsideCentral Park View Interior Stateroom (U5) Two twin beds that convert to Royal King, private bathroom and seating area with view of Central Park neighborhood. 187 sqft.
InsideSpacious Interior (R3) A more spacious version of the standard interior stateroom. Two twin beds that convert to Royal King, private bathroom and seating area. 178 sq. ft.
InsideSpacious Interior (R4) A more spacious version of the standard interior stateroom. Two twin beds that convert to Royal King, private bathroom and seating area. 178 sq. ft.
Port Charges, Taxes & Fees of 158.01 are not included in the per person fares displayed above.
A deposit of 250.00 per person is due to reserve your stateroom.
3rd/4th in Stateroom - Please call to secure the best possible pricing
Cruise pricing is presented per person, based double occupancy of the stateroom, following industry practice. Pricing presented above is listed accordingly to allow easy comparison for the stateroom categories displayed. Our agents always provide 'total cost' pricing disclosing all particulars before you make any commitment.
COMPETITIVE PRICING PROMISE: We will match any price currently offered by the cruise line; this promise includes their short-term, promotional rates. As a value-added organizer of meetings at sea, however, we do not seek to compete with 'cruise discounters,' 'travel clubs,' or 'distressed inventory' sales operations.
PRICING SUBJECT TO CHANGE:
Because this sailing is departing soon, no fares are displayed above; Call us to request a quote of current, market-rate fares. Those fares, the same as offered directly by the cruise line, are subject to change at any time until held with a deposit or full payment of the fare. Market rates are capacity and revenue controlled, do fluctuate, and can be withdrawn without notice.
CANCELLATION PENALTY POLICY WILL APPLY: We recommend Travel Insurance to protect your investment from unexpected, late cancellations.
Cruise Cancellation Policy:Late Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please congirm the policy applicable to this cruise with one of our agents.
Course Fee Cancellation Policy: 30+ days before sailing date - 75% Refund ; 7-29 days before sailing date - 50% Refund; Less than 7 days before sailing date - No Refund
FUEL SUPPLEMENT: During periods of unusual oil price volatility, cruiselines may implement a fuel surcharge at any time prior to sailing.
Protect Your Trip with Allianz Travel Insurance
Allianz Travel Insurance plans can give you flexibility and support when your trip doesn’t go quite as planned. From unexpected flight issues to covered trip cancellations, travel emergencies, and more, travel insurance can help you manage unforeseen events that may impact your trip—giving you peace of mind from the moment you book your trip through your return home.
For an instant quote:
Simply provide a few short details about your trip
Whether you’re planning your next trip or you recently booked one, travel insurance can help smooth over many unexpected travel glitches—while putting your mind at ease, knowing you’re off the hook for covered expenses that could arise from them.
Allianz Travel Insurance plans can provide you benefits and professional support when a covered situation comes up before or during your trip. The following examples may qualify for benefits:
Cancelling your trip after unexpectedly becoming too sick to travel
Taking care of a sick or injured traveling companion
Having to end your trip early due to a family emergency
Dealing with a flight delay or cancellation
Needing to buy personal items if your luggage is lost or stolen
Missing your cruise departure after a covered flight delay
You also can contact our travel protection partner Allianz Global Assistance’s 24/7, award-winning customer service for on-the-go assistance with issues like a medical emergency, replacing your lost passport, or making reservations around the world. To be eligible for a time-sensitive waiver of pre-existing medical condition exclusions, purchase your travel insurance plan within 14 days of initial trip deposit (other purchase requirements and conditions apply). Specific plan benefits may vary. Please review your plan details for more information.
What Can Travel Insurance Help Protect?
Allianz Travel Insurance plans can protect you before and during your trip—keeping you, your loved ones, and your travel budget safer. Benefits vary by plan, and these are brief descriptions. Please read your plan documents for details.
TRIP CANCELLATION
Reimburses your prepaid, non-refundable travel expenses if you need to cancel your trip due to a covered reason, such as you, a family member, or traveling companion experiencing a covered illness or injury. Examples include:
A doctor says you or a traveling companion is too sick to fly
Your parent or child requires hospitalization
You need to attend the birth of a family member’s child
You have a traffic accident (not breakdown) on the way to the airport
A storm shuts down your airport for 24 hours or more
TRIP INTERRUPTION
Reimburses your unused, non-refundable travel expenses and increased transportation costs during your trip if you have to return home early due to a covered reason, for instance when a family member has a qualifying medical emergency and needs your care. Examples include:
You have a covered illness or injury and a doctor says you must return home
A family member has a qualifying injury and needs your care
A covered emergency, like a fire or flood, makes your home uninhabitable
TRAVEL DELAY
If you have a covered delay while traveling, travel insurance can reimburse you for meals, accommodations, and transportation expenses when your trip is delayed for a minimum number of consecutive hours for a covered reason. Minimum number of hours varies by plan.
EMERGENCY MEDICAL AND DENTAL CARE
Reimburses your expenses related to covered medical and dental emergencies* that might occur on your trip. This benefit can be especially helpful if you have a covered emergency outside the United States, as most health insurance policies won’t cover you outside the country. Examples include:
You slip and break your ankle while sightseeing
You get food poisoning while sampling the local cuisine
You lose a filling and need immediate dental treatment*
*A sublimit and maximum apply for this benefit. Check your plan documents for details.
EMERGENCY MEDICAL TRANSPORTATION
Arranges and pays for medically necessary transportation following a covered injury or illness to the nearest appropriate medical facility to receive care and get you home after treatment.
BAGGAGE LOSS, DAMAGE, or THEFT
Reimburses the replacement of your lost, damaged, or stolen luggage and personal items while traveling.
BAGGAGE DELAY
Reimburses essential items purchased during your trip if your baggage is delayed for a minimum number of hours (varies by plan).
CHANGE FEE
Reimburses fees if you need to change your flight itinerary due to a covered reason.
24-HOUR ASSISTANCE
Provides around-the-clock support during your trip. Allianz Global Assistance’s staff of multilingual problem solvers can help you with medical, legal, and travel-related emergencies whenever they happen. Medical assistance may include, but is not limited to:
Medical triage with referrals to local prescreened medical providers
Ongoing medical monitoring
Payment guarantee
Emergency medical transportation
Additional services for travel-related emergencies can help with:
When you purchase any Allianz Travel Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if you’re not satisfied, as long as you haven’t filed a claim or departed on your trip.
Need Help Along the Way?
Contact Allianz Global Assistance’s award-winning team of travel experts. Call anytime for assistance navigating travel mishaps overseas or in the U.S.—or help with everything from reporting lost baggage to locating emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash from home in case of emergency, and guarantee payment when you need to be admitted to a hospital, in some instances.
Contact Allianz Global Assistance
Phone (24/7): 1-800-284-8300(within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands) 1-804-281-5700(outside of the U.S., call collect)
File or Track a Claim
It’s easy and convenient to file and track a claim, upload documents, and more online. Start your claim using your email address or policy number.
If you need to update your travel insurance plan, such as adjusting the dates of your plan to reflect itinerary changes, please contact us or manage your plan online so your plan reflects your entire itinerary and provides the right amount of protection for your travels.
Allianz Global Assistance is a world leader in travel insurance and assistance, helping millions of travelers across the globe every year. Allianz Global Assistance is owned by Allianz SE, the world’s largest diversified insurance company. For over 100 years, Allianz SE has helped protect important milestones in American history, insuring the Wright Brothers’ first flight and Golden Gate Bridge construction.
Terms, conditions, and exclusions apply including for pre-existing medical conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.
Questions?
Call us at 800.422.0711 (US & Canada)
Or +1-727-526-1571
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.