COURSE CREDITS & HOURS
14 AMA PRA Category 1 Credits™14 ACPE Credits
14.0 Contact Hours
Also approved for Psychology and Dental CE Credits PLUS up to 8 hour "academic presentation conference"
COURSE FEES
ATTENDEES | REGISTRATION FEE
(Cruise pricing additional & listed separately) |
---|---|
Physicians, Psychologists , Psychiatrists, Physician Assistants, Nurses, Nurse Practitioners, Medical Management Team, Faculty Professionals seeking 14 CE credits / CE contact hours | $895.00 |
Faculty / Corporate Members (Non- CE earning) may also attend CE sessions, but will not receive credit. |
$295.00 |
Students (non-CE earning) | $195.00 |
The conference will have Continuing Education sessions as well as Academic Paper Presentation sessions. Select papers from the conference presentations may be invited for review and considered in the journals that the conference has relationships with: Hospital topics (the oldest journal in Health Care Administration field ), Health Care Manager (HCM), International Journal of Pharmaceutical and Healthcare Marketing (IJPHM).
All conference attendees are encouraged to submit papers / abstracts for presentation in the "Academic Conference Presentation" part of the conference.
All conference registrants are invited to attend and participate in both the Academic and Continuing Education portions of the conference.
TARGET AUDIENCE
PROGRAM PURPOSE
Date | Time | Activity |
---|---|---|
June 1 - June 23, 2019 | Pre-Conference | Continuing Education Self-Study (6 Hours) |
June 24, 2019 | 7:30 am - 9:30 am 8:00 am - 5:00 pm 6:00 pm - 7:00 pm |
Registration Desk Open Academic Conference Paper Presentations COCKTAIL RECEPTION - For registered delegates and guests |
June 28, 2019 | 7:30 am - 9:30 am 8:00 am - 11:00 am 1:00 pm - 6:00 pm |
Registration Desk Open CE Presentations (3 hours) CE Presentations (5 hours) |
CE sessions - Friday, June 28, 2019 (8 hours-In-Class)
(An additional 6 hours of pre-CE lectures will be covered as a 'Flip-classroom' /correspondence course. Assignments given prior to face-to-face lectures will be discussed in class on June 28, 2019) .
"Applying Marketing Research Techniques to Improve Patient Care"
"Ethical Issues Pertaining to Patient Confidentiality & Consent; AND, Human Resources Management Issues that can Impact Patient Care"
- The "Value of Marketing Research Techniques in Improving Patient Care"
(6 hours - Pre-class activity sent to delegates at least a 2-weeks prior to face-to-face session)- The basics of a patient satisfaction survey
- The 5W&H of understanding the patient and associated environmental issues
- The role of patient (and caregiver) satisfaction surveys
- Situations requiring quick survey research-valuing internal versus external surveyors
- Survey research design, organizing, overseeing, reporting, and understanding
- Types of data collection techniques
- Inclusion and exclusion criteria
- Writing good survey questions-a critical look at a variety of different questions
- Understanding the report and determining strategies for patient care improvement
- Ethical issues pertaining to patient/caregiver satisfaction surveys
- Recap of the above topic and discussions of ASSIGNMENTS (1 hour)
- ETHICAL ISSUES - 1: Patient confidentiality and consent (2 hours)
- Potential compromising situations where patient confidentially can unintentionally be breached:
- In healthcare institutions/setting
- By health and non-health personnel
- In other social settings
- EXAMPLES and INTERACTIVE CASES
- Differentiation between types of consent AND assessing consent issues for and about different clients- minors, adults, and elderly
- CASE STUDIES and ROLE PLAYING exercise
- Potential compromising situations where patient confidentially can unintentionally be breached:
- ETHICAL ISSUES - 2: Gatekeepers for ethical integrity (1 hour)
- Conflict of interest
- Whistle-blower
- Impaired healthcare provider
- Discrimination
- Workplace
- Patient
- CASE STUDY and DISCUSSION
- EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE (1 hour)
- Impact of inter-personnel conflict on patient care
- Correlation between conflict situations and organizational complexity
- Factors that trigger conflict
- Conflict between different types of personnel:
- Physician-physician
- Physician-nurse
- Nurse-nurse
- Department-department
- Professional disparagement and its impact on patients and care delivery
- CASE STUDY, ROLE PLAYING exercise, and DISCUSSION
- PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from: (1 hour)
- Healthcare personnel perspective
- Patient Perspective
- Family/Guardian/Caregiver Perspective
- CASE STUDY and DISCUSSION
- MANAGING COMMUNICATION
- Ethical dimensions of appropriate communication by medical office staff
- Value, Issues, and Challenges
- Types of communication
- Non-verbal communication
- Impact on patient/caregiver and their subsequent relationships with health professions
- Cautions & Precautions
- CASE STUDY, Role playing excursion, and DISCUSSION
- ETHICAL ISSUES - 3: MANAGING TECHNOLOGICAL IMPACT ON PATIENT CARE (1 hour)
- Ethical Challenges due to Increasing interference of technology in patient care and patient data maintenance
- Cell phones - unauthorized photography and texting
- Personal computers/tablet PCs - researching and postings
- CASE STUDY and DISCUSSION related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
- The 5-W&H of patient data access
- Situations of unauthorized patient data access
- CASE STUDY and DISCUSSION